Pricing or Typographical Errors
While LINK-LOCK online store strives to provide accurate product pricing and shipping information, pricing and typographical errors may occur. In rare cases, LINK-LOCK online store is unable to confirm the product and/or shipping price before placing an order. LINK-LOCK online store reserves the right to cancel or refuse an order at any time without notice if there is a pricing or typographical error in any product or service offered. In the case of most pricing or typographical errors, LINK-LOCK online store will contact you for further instructions or notice by email and/or phone to cancel your order. Regardless of size, there may be shipping differences for any order. If there is a shipping price discrepancy, LINK-LOCK online store may contact the purchaser with a modified shipping option. Prices and availability are subject to change without notice.
Order Acceptance
LINK-LOCK online store reserves the right to cancel or refuse any order at any time without notice. Some situations that may result in the cancellation of an order include limitations on quantities available for purchase, inaccuracies, errors in product or pricing information, or problems that are identified by our Credit and Fraud Prevention Department. In some cases, we may contact you to obtain and verify additional information or require a secured payment method before accepting any order. If your order is canceled for any reason or additional information is required, LINK-LOCK online store may contact you by phone and/or email. Please be sure that you verify your contact information on the order as it must be valid to be accepted. If the contact information is fictitious or invalid we reserve the right to cancel an order.
If this is your first order with LINK-LOCK online store, it is required that your first orders be shipped to the billing address associated with your Credit Card. Providing mismatched addresses, or an address that is different from what is listed on your card/bank statement may result in delays during the order review process.
Under most circumstances, your credit card will be authorized for an amount less than the order total when your order is submitted. This authorization will be voided once your order is being processed for shipment in the warehouse, at which time your credit card will be charged for the full amount of the sale transaction. If you decide to cancel an order that has an authorized payment status, our Billing Department will void this authorization. It is usually removed from the account within 5-7 business days.
LINK-LOCK online store offers the opportunity to store payment information in the account page on the website. Stored payment data will only be active until the expiration date specified, or until the authorization expires.
Certain manufacturers may impose selling restrictions on the products listed on LINK-LOCK online store. Should you order a product that is unable to ship to your location, an LINK-LOCK online store representative will contact you with more information.
Returns and Exchanges
New/Unused Product Returns
LINK-LOCK online store will accept returns for unused products within 90 days of the ship date for a refund to the original payment method used. The customer is responsible for the return shipping costs and fees. If selecting to use a prepaid shipping label, the shipping cost will be deducted from the total refunded amount. All new/unused products must be new, unused and must be in the original packaging, including labeling, manuals, hardware, etc. Special order parts are non-refundable.
In the event that we find an error on our website or on behalf of an LINK-LOCK online store Representative, we will provide a return shipping label from the original delivery location.
Refused Packages
Any domestic orders that are returned to LINK-LOCK online store as refused by receiver or non-deliverable will be subject to a return handling fee and will be processed as a return in compliance with our standard return policy, including a 15% restocking fee.
Any international orders that are refused at the time of delivery will be subject to carrier abandonment of the package, at which time the ordered products would be discarded by the carrier. The customer will not be refunded for the value of the order and the discarded products are no longer retrievable.
Return Process
LINK-LOCK online store now offers an online returns solution! To get started, simply log into your LINK-LOCK online store account, Click the “View Orders” button on the My Account home page and select the order that you wish to make a return on to begin. If you have any questions, feel free to reach out to our Customer Service Team for assistance!
Please note: Refunds will be processed to the original payment method used on the order or to an in store credit, respective to the type of return that is made as well as any pre-existing arrangements with an LINK-LOCK online store Customer Service Representative. In the event that multiple forms of payment were used, we will refund the value to an in store credit. In the event that a return label is provided, these charges may be deducted from the total refund you receive.
Original shipping costs are non-refundable and the buyer is responsible for return shipping charges. LINK-LOCK online store will not accept COD deliveries.
All in store credit balances will expire after one year from the original purchase date.
Warranty
LINK-LOCK online store offers a one year warranty against manufacturer defects unless otherwise noted, although some manufacturers offer a warranty that exceeds this one year warranty. This warranty is void if we find that a product is used or installed against the manufacturer’s suggested use or if the product has been modified in any way. Warranty covers repair or replacement of the original part only.
Genuine (OEM) products sold or shipped outside of the CN are sold as is with no expressed or implied warranty.
Items ordered with clearance pricing or “limited time sale” transactions do not qualify for warranty replacement of an equal item. These items are sold as is, no warranty as they are not replaceable.
Due to the possible rapid failure or misdiagnosis of some products LINK-LOCK online store excludes the following products from the warranty above:
- Brake components* (Brake pads, rotors, etc.)
- Clutch Components* (Flywheels, disk, pressure plate, etc.)
- Electrical Components* (Sensors, switches, bulbs, etc.)
- Tunes* (devices and custom built tunes)
*In some cases a manufacturer may consider offering a warranty for the items listed as excluded above, however this will be done on a case by case basis only.
All manufacturers require a proper shop diagnosis / paperwork with a description of the problem/defect in order to be submitted for warranty review. All products must be returned in the original packaging, including labeling, manuals, hardware, etc.
Warranties are non-transferable, and only apply to the original purchaser of the products(s). LINK-LOCK online store will only replace or repair warranty items at our discretion. Refunds are not provided for any warranty transaction.
All products returned for warranty inspection are subject to testing within our company and in some cases may require that the products are sent to the manufacturer for inspection and testing. LINK-LOCK online store does not guarantee that any products will be warrantied until this process is complete. In some cases warranties will be denied and LINK-LOCK online store must return the product(s) at the expense of the customer.
LINK-LOCK online store is not responsible for any damages that may have occurred by using the products that we sell. LINK-LOCK online store does not pay for consequential, incidental and contingent damages or costs incurred of any kind, including the cost incurred directly or indirectly in relation to products sold by LINK-LOCK online store including labor or product coverage. LINK-LOCK online store will only replace the defective product that was originally purchased from LINK-LOCK online store , once the CSD has verified that this part is faulty and we have confirmed that the part is within its warranty period. Products that may have been damaged or lost as a result of a faulty product will not be replaced by LINK-LOCK online store under any circumstances. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. LINK-LOCK online store will only ship replacement products to the original address that the items were shipped to.
The customer is responsible for the cost of returning any item for warranty inspection or repair. Shipping charges are non-refundable.
Damaged/Missing Items in Shipment
If you’ve received a damaged product or you’re missing items from the shipment you MUST notify the Customer Service Department (CSD) within 14 days to initiate a damaged package claim. It is required that you keep all of the packaging material, box(es) and broken product(s) until the shipping carrier completes the investigation. Failure to report damaged or missing items from an order before forwarding, re-shipping or transferring the shipment to another location will result in immediate claim denial.
Freight orders are excluded from this policy as it is the responsibility of the recipient to confirm that the goods are in new condition, without damage and that the order is complete before signing for the delivery.
Lost Packages
If you do not receive your package and the tracking information shows that the package has been delivered you must notify us within 14 days of the marked delivery date so that we can initiate a lost package tracer with the shipping carrier you have originally selected. Replacement products will not be sent until the shipping carrier completes the tracer request and grants permission for replacement product to be shipped. UPS typically requires up to eight business days from the time the claim is started. USPS can require from five to ninety business days, depending on your country’s time requirement that has been set forth. FedEx can require from twenty-one to twenty-eight business days from the time the claim is started. Please note that this is the policy of the shipper and not of LINK-LOCK online store . LINK-LOCK online store does not guarantee that any packages will be credited by the shipping carrier until this process is complete.
LINK-LOCK online store will not provide refunds for any lost package under any circumstances.
Items ordered with clearance or “limited time sale” transactions do not qualify for replacement of an equal item when they are found to be damaged. These items are sold as is, no warranty as they are not replaceable. In the event that a clearance item or limited quantity sale item is damaged in shipment, we will only be able to refund the customer based on the purchase price of the transaction.
Shipping Charges are non-refundable.
Product Review Posting Guidelines
LINK-LOCK online store encourages our customers to share their personal feedback regarding the quality of the items ordered. We want customers to be able to make smart buying decisions based on the feedback shared by fellow buyers. Product feedback can be shared on LINK-LOCK online store , directly on the product details page. All product reviews submitted by customers will be reviewed to ensure that the Product Review Guidelines are being followed prior to being shared in a public setting.
Who can create product reviews?
All customers who have purchased an item from LINK-LOCK online store are encouraged to share feedback regarding the quality of a product ordered.
What can be discussed in product reviews?
Reviews must be focused solely on the product quality, performance, ease of install, etc.
Customers should be specific while writing the review, and must explain why they like or dislike a product.
Character limitation of 2000
What cannot be discussed in product reviews?
Profanity or distasteful comments.
Off-topic or unrelated material (Transaction related issues, etc.).
Vague comments that do not explain the product.
Promotional content.
Copyright protected material.
Web links or hyperlinks
Should you feel that there is a quality or product safety concern, please contact us immediately at so that we may address your concerns.
The customer sharing product reviews is responsible for all of the content within the review. In the event that the customer review contains any copyright protected information or material from another source, LINK-LOCK online store will not be held responsible, either directly or indirectly for any copyright violation. It is the customer’s responsibility to share his or her personal product review, in his or her own words.
If you have any other questions or concerns, please contact us!
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